Terms of Service
Last updated: March 7, 2026
The following terms and conditions (the "Agreement") govern the use of the nicolascava.com website (the "Website") and any services, products, or digital content offered through it (the "Services"). The Website is owned and operated by Sole Proprietorship Nicolas Cava (the "Company", "We", "Us", or "Our"), located at 6020 rue René-Auclair, G3E 0E2 Québec, QC, Canada.
By accessing or using the Website, You (the "User" or "You") accept this Agreement in its entirety, along with all other operating rules, policies, and procedures published on the Website — including our Privacy Policy. If You disagree with any part of this Agreement, please refrain from using the Website.
Description of Services
The Website provides digital products, coaching services, fractional leadership services, and related content (collectively, the "Services"). The Company reserves the right to modify, suspend, or discontinue any part of the Services at any time without prior notice.
Access & Account
To access certain features of the Website, You may be required to create an account by providing accurate and complete personal information. You are responsible for maintaining the confidentiality of Your account credentials and for all activities that occur under Your account. You must notify the Company immediately of any unauthorized use or security breach.
The Company may impose limits on certain features or restrict Your access to parts or all of the Services without notice or liability. You certify that You are at least 18 years of age and legally permitted to use the Website. This Agreement is void where prohibited by law.
Intellectual Property
All content on the Website — including text, graphics, logos, images, software, digital products, and documentation — is the property of the Company or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the Website without the Company's prior written consent, except as expressly permitted by the applicable product license.
Acceptable Use
You agree not to use the Website or Services to:
- Violate any applicable law, regulation, or third-party rights.
- Transmit any harmful, threatening, abusive, defamatory, or otherwise objectionable content.
- Attempt to gain unauthorized access to any part of the Website, other accounts, or computer systems.
- Interfere with or disrupt the Website or its infrastructure.
- Use automated means (bots, scrapers, crawlers) to access the Website without the Company's written permission.
- Share, resell, or redistribute purchased digital products or Services without authorization.
Fees & Payment Terms
General
Unless stated otherwise, all fees and payments are quoted in Canadian Dollars (CAD). You are responsible for paying all fees, payments, and applicable taxes associated with Your use of the Services.
By making a purchase, You confirm that You are legally entitled to use the payment method provided and, in the case of card payments, that You are either the cardholder or have the cardholder's express permission. The Company may refuse to process a transaction or refuse Service to anyone at any time at its sole discretion.
Coaching & Fractional Services
Coaching and fractional leadership services are billed at a flat monthly fee, due in full one month in advance. For example, if services begin on January 1st, the fee is due by December 1st.
Late Payments
If You fail to pay fees on time for an upcoming month of coaching or fractional services, the Services will be paused immediately until payment is received.
No Shows
If You miss a scheduled coaching session without providing at least 24 hours' notice, You will be charged the full fee for that session.
Payment Security
The Company uses Stripe to process all online payments. Your complete credit card number is never stored on or accessible to the Company's servers — it is handled entirely by Stripe. All transactions are encrypted and transmitted over TLS. Stripe stores transaction data within bank-grade data centers.
Cancellation & Refund Policy
Digital Products
If You are not satisfied with a digital product purchase, You may request a refund within seven (7) days of the purchase date, provided the product has not been substantially consumed or downloaded. Refund eligibility may vary by product and will be noted on the product page where applicable.
Coaching & Fractional Services
Refunds for coaching and fractional services are generally not available after services have been delivered. Exceptions may be made at the Company's sole discretion.
How to Request a Refund
To request a refund, email hello@nicolascava.com within the applicable refund window. Please allow up to five (5) business days to process Your refund. Refunds may take up to 10 additional business days to appear on Your statement, depending on Your financial institution.
Limitation of Liability
To the fullest extent permitted by law, the Company is not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the Services, including but not limited to lost profits, lost income, emotional distress, or any other damages.
This limitation applies to any claims arising out of or in connection with:
- The Services provided or any failure to provide them.
- Any information, advice, or content provided through the Services.
- Any breach of this Agreement.
- Any unauthorized access to or alteration of Your data.
You agree that the Company's total aggregate liability arising out of or in connection with the Services shall not exceed the total amount of fees You have paid to the Company in the six (6) months preceding the claim.
Indemnification
You agree to indemnify, defend, and hold harmless the Company and its owner, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with Your use of the Website or Services, Your violation of this Agreement, or Your violation of any rights of a third party.
Account Termination
The Company may suspend or terminate Your account and access to the Services at any time, with or without cause, and with or without notice. Grounds for termination include, but are not limited to:
- Violation of this Agreement or any applicable law.
- Non-payment of fees.
- Conduct that the Company deems harmful to other users or the Service.
- Extended periods of inactivity.
Upon termination, Your right to use the Services ceases immediately. The Company is not liable to You or any third party for any termination of access. Sections of this Agreement that by their nature should survive termination (including Limitation of Liability, Indemnification, and Governing Law) will remain in effect.
Modifications to This Agreement
The Company reserves the right to modify this Agreement at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Website after changes are posted constitutes Your acceptance of the revised terms. It is Your responsibility to review this Agreement periodically.
Governing Law & Jurisdiction
This Agreement is governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of the judicial district of Quebec City, Quebec, Canada.
Dispute Resolution
Before initiating any formal legal proceedings, You agree to first contact the Company at hello@nicolascava.com to attempt to resolve the dispute informally. The parties agree to negotiate in good faith for a period of thirty (30) days. If the dispute cannot be resolved informally, either party may pursue remedies available under the governing law.
Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations under this Agreement due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, pandemics, internet or telecommunications failures, cyberattacks, or other force majeure events.
General Provisions
No agency, partnership, joint venture, or employment relationship is intended or created by this Agreement. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. The Company may assign this Agreement upon notice to You at its sole discretion. Headings are for reference purposes only and do not limit the scope of any section. The Company's failure to act with respect to a breach does not waive its right to act with respect to subsequent or similar breaches.
Contact Us
If You have any questions about this Agreement, please contact Us at:
